Live Transcript — Inbound Inquiry
Call ID: VC-2026-0317-0847👤
Hi, I saw a listing for a two-bedroom at Hudson Yards Tower on StreetEasy. Is it still available?
✦
Hello! Yes, the two-bedroom at Hudson Yards Tower — Unit 22A — is still available. It's a gorgeous 1,247 square foot unit on the 41st floor with two and a half baths and floor-to-ceiling windows. The monthly rent is $8,400. Would you like to schedule a tour?
👤
That sounds great. Do they allow dogs? I have a golden retriever.
✦
Great news — Hudson Yards Tower is pet-friendly! Dogs are welcome with a one-time pet deposit of $500 and a monthly pet fee of $50. There's no breed or weight restriction, so your golden retriever would be right at home. They also have a rooftop dog run on the 7th floor.
👤
Perfect. What about parking? And is there a 3D tour I can look at first?
✦
Parking is available in the garage for $350 per month — there's also EV charging through ChargePoint if you drive electric. And yes, we actually have a 3DGS virtual tour you can walk through right now! I'll text you the link. You'll be able to explore every room and even measure spaces. Would you also like to schedule an in-person showing?
👤
Yes, can I come Saturday around 11?
Call Intelligence
Caller+1 (917) ***-4821
Intent DetectedTour Scheduling
PropertyHudson Yards 22A
Lead Score92/100 (Hot)
Voice SentimentPositive
Positive 72%Neutral 23%Negative 5%
Automated Actions
Lead created in CRM
✓ DONE3DGS tour link SMS sent
✓ DONETour scheduled: Sat 11:00 AM
PENDINGAgent notification email
QUEUEDPre-screening invitation
QUEUEDFollow-up SMS (24hr)
SCHEDULEDPipeline Metrics — This Call
STT Latency (avg)74ms
LLM Latency (avg)130ms
TTS Latency (avg)88ms
End-to-End (avg)287ms
Turns6
Tokens Used1,847
Cost This Call$0.12
Context SourcesListing DB + pgvector
Nelo Memory — Caller Context
pgvector Continuum Memory
• First interaction with this caller
• Preferences extracted: 2BR, pet-friendly, Hudson Yards area, parking needed
• Budget signal: $8,400/mo acceptable
• 1,536-dim embedding stored for future recall
Vector ID: emb_2026_0317_0847_a3f8
